Shipping policy
Thank you for shopping with Tunu. Below you will find information about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and Bank holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
During busy periods such as holidays or promotions, processing times may be slightly longer.
Shipping Times
Estimated delivery times depend on your location:
-
United Kingdom: 2–5 business days
Please note that shipping times are estimates and may be affected by courier delays or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Damaged or Lost Packages
Tunu Store is not responsible for delays caused by shipping carriers. However, if your order arrives damaged or missing, please contact us within 48 hours of delivery at:
Please include photos of the damaged item and packaging so we can resolve the issue quickly.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We cannot guarantee address changes once an order has been processed.
If you notice a mistake, contact us immediately at contact@tunu-store.com